1. Who we are
Fit My Fence is part of the Ockbrook Fencing Group and provides fence installation, gate fitting and related services in Derby, across Derbyshire and selected Nottingham areas.
For questions about this policy or how your information is handled, contact Ockbrook Fencing Group at 8a Shaftsbury Street, Derby, DE23 8XA, email info@ockbrookfencing.co.uk, or call 01332 895720.
2. Information we collect
Depending on how you contact us, we may collect:
- your name, telephone number, email address and postcode;
- your property address and details about the boundary or project;
- photographs, measurements, access information and material preferences;
- messages and records of enquiries made by form, telephone, email or WhatsApp;
- quotation, appointment, invoice and payment records if you become a customer; and
- technical information such as IP address, browser type and server logs when you use the website.
Please avoid including sensitive personal information in project descriptions or photographs unless it is genuinely necessary.
3. How we use your information
We use personal information to:
- respond to enquiries and check whether we cover your postcode;
- arrange surveys, prepare quotations and discuss suitable fencing options;
- schedule, manage and complete agreed work;
- provide customer service, aftercare and resolve concerns;
- maintain accounting, tax, safety and business records;
- protect the website and prevent misuse; and
- send marketing only where you have made a separate choice to receive it.
4. Our lawful bases
Under UK data protection law, we rely on the following lawful bases where appropriate:
- Steps before a contract and performance of a contract: responding to your request, surveying the site, quoting and completing agreed work.
- Legal obligation: keeping records required for tax, accounting, health and safety or legal purposes.
- Legitimate interests: operating and improving the service, maintaining security, managing customer relationships and handling disputes, where those interests do not override your rights.
- Consent: optional marketing or another activity where we specifically ask for permission. You can withdraw consent at any time.
5. Who we share information with
Information is only shared where reasonably necessary. Recipients may include authorised Ockbrook Fencing Group staff, website hosting, form, email, telephone, accounting or IT providers, professional advisers, insurers, suppliers or subcontractors involved in your project, and public authorities where disclosure is legally required.
We do not sell personal information. Service providers must only use information for the agreed service and protect it appropriately.
6. International transfers
Some technology providers may process information outside the UK. Where this happens, we will use a provider and transfer mechanism intended to provide the protection required by UK data protection law.
7. How long we keep information
We keep personal information only for as long as it is reasonably needed:
- enquiries that do not proceed: normally up to 24 months;
- customer, contract, invoice and payment records: normally up to six years after the relevant transaction or relationship ends;
- website security logs: normally up to 12 months; and
- marketing preferences: until you unsubscribe or we no longer need the record.
We may keep information for longer where a legal claim, complaint, warranty matter or regulatory requirement makes that necessary.
8. Cookies and external services
The current website does not use advertising or analytics cookies. Our hosting provider may process technical server logs needed to deliver and secure the site. The website also loads typefaces from Google Fonts and provides links to WhatsApp and the Ockbrook Fencing website; those organisations operate under their own privacy information when your browser connects to them.
If non-essential analytics or advertising technology is added later, we will update this policy and introduce any cookie choices required by law before it is used.
9. Your data protection rights
Depending on the circumstances, you may have the right to ask for access to your information, correct inaccurate information, request deletion, restrict or object to processing, receive certain information in a portable format, or withdraw consent.
To exercise a right, email info@ockbrookfencing.co.uk. We may need to confirm your identity before completing a request.
10. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. Visit ico.org.uk or call 0303 123 1113.
11. Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will always appear on this page with its updated date.
